Refund & Return Policy
We want every Royal Millets experience to be exceptional. This page explains our return, replacement and refund process so you can shop with complete confidence.
Return Eligibility
Products must be unused, unopened, and in their original packaging. Returns are accepted within 7 days of delivery. Please ensure the product seal is intact.
Non-Returnable Products
Due to the nature of our products, we cannot accept returns on opened packages or products that have been consumed. Custom or personalized orders are also non-returnable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund immediately.
Replacement Policy
We offer replacements for defective or damaged products. Once we receive your return request and verify the issue, we will ship a replacement at no additional cost.
Refund Process
To initiate a refund, please contact our customer service team with your order number and reason for return. Once approved, ship the product back to us. Refunds will be processed after we receive and inspect the returned item.
Refund Timeline
Refunds are processed within 5-7 business days after we receive your returned product. The amount will be credited to your original payment method. Please allow additional time for your bank to process the refund.
Cancellation Policy
Orders can be cancelled within 24 hours of placement. Once the order has been shipped, cancellation is not possible. Please contact us immediately if you need to cancel your order.
Contact Us
For any questions regarding returns, refunds, or replacements, please reach out to our customer service team. We are here to help ensure your complete satisfaction with The Royal Millets.