HELP & SUPPORT

Everything You'd Like to Know.

From product information and ingredients to shipping, payments and wholesale enquiries, we've gathered the answers to help make your Royal Millets experience simple, transparent and enjoyable.
Explore FAQs

Products

Our millets are sourced directly from organic farms and processed without any preservatives or additives. Each product is scientifically designed to provide maximum nutritional value while maintaining authentic taste and quality.

Yes, all our millet products are family-friendly and especially beneficial for growing children. They provide essential nutrients, fiber, and sustained energy without any artificial ingredients.

Store in a cool, dry place away from direct sunlight. Once opened, transfer to an airtight container to maintain freshness. Our products have a shelf life of 6-12 months when stored properly.

Orders & Shipping

We typically process orders within 1-2 business days. Delivery takes 3-7 business days depending on your location. You'll receive tracking information once your order ships.

Yes, we offer free shipping on all orders above ₹999. For orders below this amount, a nominal shipping fee applies based on your location.

Absolutely. Once your order is dispatched, you'll receive a tracking number via email and SMS. You can use this to monitor your delivery in real-time.

Payments

We accept all major credit and debit cards, UPI, net banking, and digital wallets. All transactions are secured with industry-standard encryption.

Yes, cash on delivery is available for select locations. This option will be displayed at checkout if available for your delivery address.

Yes, we use secure payment gateways that comply with PCI-DSS standards. Your payment information is encrypted and never stored on our servers.

Returns & Refunds

We accept returns within 7 days of delivery if the product is unopened and in its original packaging. Please contact our customer service team to initiate a return.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Please contact us immediately with photos of the damaged product. We'll arrange for a replacement or full refund at no additional cost to you.

Wholesale

Yes, we offer competitive wholesale pricing for bulk orders. Please contact our wholesale team with your requirements for a custom quote.

Minimum order quantities vary by product. Generally, wholesale orders start from 50 units. Contact us for specific product MOQs and pricing tiers.

Yes, we provide samples for wholesale inquiries. Sample costs may apply but can be adjusted against your first bulk order.

General

Yes, all our millet products are sourced from certified organic farms. We maintain strict quality standards and can provide certification details upon request.

You can reach our customer support team via email, phone, or the contact form on our website. We respond to all inquiries within 24 hours during business days.

Currently, we operate exclusively online to bring you the best prices and widest selection. This allows us to maintain freshness and deliver directly from our processing facility to your door.

STILL NEED HELP?

We're Always Happy To Help.

If you couldn't find the answer you were looking for, our team would be delighted to assist you. Reach out anytime and we'll get back to you as soon as possible.